1. Who We Are
This Privacy Policy applies to SaasPoint and its subsidiaries TechMiles.in and Kapishai.com (collectively "SaasPoint", "we", "us", "our"). SaasPoint is the data controller for personal data collected through our websites and services.
2. Data We Collect
2.1 Information You Provide
- Contact information: Name, email address, phone number when you fill out our contact form or request a quote.
- Project information: Details about your project requirements, budget and timeline shared during our engagement.
- Account data: Login credentials if you access a client portal or project management platform.
- Communications: Messages, emails and other communications you send to us.
2.2 Information Collected Automatically
- Usage data: Pages visited, time on site, referring URLs, and browser/device information.
- IP address: Used for security and analytics purposes.
- Cookies: See our Cookie Policy for full details.
3. How We Use Your Data
We use your personal data to:
- Respond to enquiries and provide requested services
- Manage client projects and communicate project updates
- Send invoices and process payments
- Improve our website, products and service quality
- Send service updates, newsletters or promotional content (with your consent)
- Comply with legal obligations
- Protect against fraud and ensure website security
Our lawful bases for processing are: contractual necessity, legitimate interest, legal obligation, and consent (where applicable).
4. Data Sharing
We do not sell, rent, or trade your personal data. We may share data with:
- Service providers: Third-party vendors who assist in delivering our services (e.g., cloud hosting, payment processors, project management tools), bound by confidentiality obligations.
- Legal authorities: When required by law, court order, or to protect our rights.
- Business transfers: In the event of a merger, acquisition, or sale of assets, with advance notice to you.
We require all third parties to respect the security of your data and to treat it in accordance with applicable law.
5. Cookies
We use cookies and similar tracking technologies to analyse site usage and personalise your experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.
6. Data Retention
We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, typically:
- Client project data: 7 years after project completion (for legal and accounting purposes)
- Marketing enquiries (non-clients): 2 years from last contact
- Website analytics data: 26 months (rolling)
You may request earlier deletion at any time (subject to our legal obligations).
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the data we hold about you.
- Rectification: Request correction of inaccurate data.
- Erasure: Request deletion of your data ("right to be forgotten").
- Portability: Receive your data in a machine-readable format.
- Object: Object to processing based on legitimate interests.
- Withdraw consent: Where processing is based on consent, withdraw it at any time.
To exercise any of these rights, please contact us. We will respond within 30 days.
8. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These include SSL/TLS encryption, access controls, and regular security reviews.
No method of internet transmission is 100% secure. We will notify you and relevant authorities of any data breach as required by applicable law.
9. Third-Party Links
Our websites may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal data.
10. Children's Privacy
Our services are not directed at children under 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us and we will promptly delete it.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will post the revised policy on this page with an updated "Last updated" date. For significant changes, we will notify existing clients directly.
12. Contact Us
For privacy-related enquiries, data subject requests, or concerns: