Customer Testimonials

Because of time difference between the US and the number of countries we had to cover in EMEA we needed an independent consultant to help us manage this implementation. The input of Saaspoint was invaluable in helping to implement Salesforce across our EMEA business on a tight budget and timeframe. Most important, Saaspoint helped us maximize the business benefits of implementing Salesforce. We now have the platform for a single, integrated view of our global business right across our product range and markets. For the first time we will be able to have real worldwide visibility of the business which is a major boost to managing the company, exploiting opportunities and maximizing global customer service and market responsiveness. Tony Williams, IT Director - Plantronics

We needed better business intelligence that would improve the decision making processes of our global organization. We selected Saaspoint for a number of reasons. Firstly, it has extensive global pharmaceutical expertise. Secondly, it is joined at the hip with salesforce.com. No one understands the Salesforce platform better. Thirdly, we needed a company that could deliver on a global scale. Deirdre Murray, Operations Director - Innovex (sister company, Quintiles)

Trying to manage and communicate with the field service team was based around Excel spread sheets, paper forms and phone calls. This was both inefficient and time consuming from the point of view of scheduling, engineer management and follow up on priority jobs. It was also costly in terms of administrative staff. Mobile Field Scheduler is designed to replace management by post-it notes and Excel spreadsheets’ and bring the process into line with 21st century technology. Customer service has been boosted as central office can view and manage the status of jobs in real time. Overall, it has enabled us to schedule more efficiently, ensure priority jobs are followed up and completed in an efficient manner. Saaspoint gave us terrific support in getting the system up and running. When you download an on-demand service you fear that you might be left to sort it out yourself but Saaspoint gave us great back-up. The system has been flawless. Donal Hanrahan, Sales & Marketing Director - Magnet Networks

ICON has grown rapidly both organically and through a number of global acquisitions. As a result we needed to streamline and develop a single, seamless view of our customers across countries and company divisions. We selected Saaspoint to assist us because of their extensive pharmaceutical industry knowledge combined with their salesforce.com expertise. The implementation was completed on schedule and to a tight budget. Simon Holmes - Group Director of Marketing and Marketing Development; ICON Plc.

Saaspoint more than exceeded our expectations. We were hugely impressed how well we could monitor our processes in such a short time. Our objective was to track the sales process from first interest to handover and to have one place to manage our inventory. So this is much more than a CRM solution but a property portfolio management application as well. Thanks to Saaspoint’s understanding of salesforce.com we were able to go far beyond that. Saaspoint opened up doors and scope for integration that we hadn’t even thought of. Mark Lenherr - Managing Director; E3 Property

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saaspoint has established itself in Europe as a tremendous implementation partner for salesforce.com and we are excited to see them expand their presence here in the US. As on-demand adoption continues across all customer segments it is the proven partners that will expand their business globally." Bobby Napiltonia - Senior Vice President; Worldwide Alliances - salesforce.com

saaspoint has been a great partner to salesforce.com in EMEA. Our strategy in services in EMEA was to identify a couple of key partners in each country to build a really close relationship with and Saaspoint really worked with us at every step of the way to the point where our teams work seamlessly together. We have been consistently impressed by Saaspoint's expertise in both implementation and integration. Saaspoint is currently one of our primary 3rd party providers of resource in EMEA Sue Goble - Vice President Services - salesforce.com EMEA

saaspoint is a great partner to salesforce.com in both Europe and North America. Their consultants are consistently achieving the highest customer satisfaction ratings, routinely going above and beyond the call of duty on any given project. I know that if Saaspoint is working with us on a project, we'll deploy a quality implementation to a very happy customer." Dean Robison - Vice President Corporate Services - salesforce.com USA

saaspoint provided us with an easy to use PRM system providing an integrated view of our direct and indirect channels, customised and branded to sit seamlessly within our existing website, all in less than one week." James Burke, General Manager - Larionovo Ltd., International Property Investment

In saaspoint's role as a contractor to our project, they provided excellent customer service and demonstrated understanding of our business. They listened to our needs, suggested alternatives and found the best way to develop what we required from the CRM system. The training tools and session for the sales representatives were clear and aimed at their level for maximum uptake" Gary Prince - Associate Director; Leonie Loyer - Project Manager; Innovex Australia

saaspoint implementation of salesforce.com delivers the international sales functionality we need without the high costs and lengthy implementation process associated with conventional CRM software. And, its lead tracking capabilities provide us with an objective tool for calculating the ROI for lead generation campaigns." Roland Zelina; Star Consulting Group

salesforce.com Education and Training

The best applications in the world are useless if you don't get staff buy in or understanding. Saaspoint helped us unleash the power of salesforce.com quickly to the benefit of our business. They provided comprehensive in-house training in Reykjavik which took just five days in total. Saaspoint is a company that understands the salesforce.com application inside out." Maria Stefansdottir; Siminn Iceland Telecom

Salesforce.com Implementation

In a highly competitive market we needed to harness all the information we could in a central source so that we can maximise customer and new business opportunities across the Group. Saaspoint were invaluable in providing us with a complete implementation of salesforce.com. This included data migration, business processes, system build, high level customisation and training. As project manager they helped make my life a lot easier. No-one understands salesforce.com like saaspoint do." Barbara Ratcliff, CRM Project Manager; P&O Ferries

Time track CRM: Business Web AppExchange Application

People are our most valuable resource and it is vital to the business that we manage and record their time without wasting huge administrative resources in achieving this. Timetrack CRM is easy to use and manage. As it was developed on the AppExchange platform, it fits seamlessly with our existing salesforce.com CRM application.

An on-demand solution, users require only a browser and an Internet connection. This means that they can complete their time sheets when they are on the road, on site or at an airport. They don't have to wait until they get back to the office which takes a lot of the drudgery out of filling in time sheets." Nav Kalra, Global Business Process Manager; Actix