Training and Education
Salesforce.com Training and Education Support Services
Unlock the value of your salesforce.com investment by training users, administrators and business to ensure success and leverage your investment to its full potential.
Administrator Training
- Comprehensive and hands-on workshops. Learn and practice setting up, configuring, and maintaining salesforce.com for optimal results.
- Expert instruction on salesforce.com's sales, support, and marketing functionality.
- Put it into practice when you setup and configure salesforce.com with a series of hands-on exercises.
The Administrator training workshop assumes a thorough understanding of the basic concepts within salesforce.com.
- Professional Edition Administrator Training - 3 days
- Enterprise Edition Administrator Training - 5 days
Custom Training
On-site Custom Training
We will send a salesforce.com expert to your location to train your salesforce.com users and administrators in a live classroom setting. Using course materials customised for your company processes, saaspoint's custom training courses include hands-on exercises and Q&A.
On-site Train the Trainer Training
Our training experts work closely with you to design a course that incorporates your organisation's unique processes and requirements. Our training experts will train your company's own instructors to be effective in delivering end-user or administrator training for your CRM implementation.
Follow-on Webinar Training
To supplement the custom training, we offer customized refresher webinars to ensure that what's been learned doesn't get forgotten. These can be one, two or half day sessions and can target specific areas. Webinars are also a cost effective way of training your new hires.
Business Track Training
- Salesforce.com for Sales Managers
- Salesforce.com for Marketing Managers
- Salesforce.com for Customer Service Managers
Tailored management track courses for decision makers on how to get most out of the salesforce.com investment. Each business track focuses on the particular challenges faced by sales, marketing or customer support. Learn how to use salesforce.com to overcome specific business problems.
These courses help managers understand what salesforce.com can do for them, and to identify and access the information they need to do their jobs better. It has been consistently proven that when management fully adopt the salesforce.com system, full user addiction will follow.