Saaspoint - Software as a Service, Sales Force Software, Cloud Computing, CRM Consultants UK and Ireland

A resource is provided to ‘walk the floor’ and provide ad hoc support as required. In order to establish a quick and high level of adoption Saaspoint has found that close onsite support post Go Live is vital. Additionally despite all efforts and thorough testing to ensure that the application is exactly as required users usually find that they actually want to make minor changes as soon as they start using the system.

Having a highly experienced resource on hand to provide a quick response is very beneficial in resolving these issues. It is also normal for your own internal support staff to require guidance during the initial period. We have found that it is not good practice to adopt a ‘sink or swim’ approach.