3. Pay as You Go Support

In response to customer demand Saaspoint, Europe's largest supplier of cloud based solutions, offer a pay-as-you-go support and administration service. 

 

Included in this service is:

- System review and report to enable Saaspoint understand the implementation

- System integration review

- Regular health checks and data reviews

- Business user-case review to ensure maximum benefit from cloud technology

- 9.00 - 5.30 telephone support with 4 hour response

- Provision of system administration

- Discount on Saaspoint products and services

- Invitation to Saaspoint user group meeting

The cost of this service is based on the amount of support required and as Saaspoint can access Customer applications, with permission, the support can be managed remotely.

 

Resource Type SFDC certified Functional Consultant
Duration Quarterly / Annually
Coverage
Monday to Friday - 09:00 to 17:00
Response Times Immediate
Cost Based on the amount of support required