13th July 2009 Saaspoint Gives International Asset Systems Global View in 8 weeks

Monday, 13th July, 2009:

Saaspoint, the cloud computing consultancy and integrator, has completed the design and implementation of a Customer Support Portal on the on-demand salesforce.com CRM (Customer Relationship Management) platform for International Asset Systems (IAS).

With more than 100 ocean carrier customers worldwide IAS is the number one provider of equipment management and tracking for ocean carriers, international shippers, trucking and leasing companies.

 

 

“In the past, all of the information from suppliers and customers was collated on spreadsheets which were labour intensive to produce and access,” commented Phil Behenna, senior VP business development, International Asset Systems. “It was essential that we were able to populate opportunities in one single Customer Support Portal to maximise the efficiency of our business.”

“IAS needed a Customer Support Portal that would provide real-time visibility for customers logging shipment needs,” said Colm Mulcahy, CEO, Saaspoint. “Working with the IAS team we were able to build a new portal that provided one unique overview of customer opportunities in 8 weeks and under budget.”

Having a unique Customer Support Portal with a global view of customer needs has dramatically increased IAS’ customer response time. IAS customer support staff can monitor whether shipments are being moved on schedule, where cargo is at any given time and whether or not containers and cargo are damaged.

“Customers can connect to the portal and update deals as they happen,” continues Behenna. “In the past all of this reporting was done by email. Now it can be retrieved 24/7 allowing customers to see if they are working on time and in budget which is of great importance to everyone these days.”

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